PRIVACY POLICY

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This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website and services. It also explains your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. By using our website or submitting information to us, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capitalization have meanings defined under the following conditions. These definitions apply whether the words appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our services or parts of our services.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50 percent or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Business for the purposes of the CCPA (California Consumer Privacy Act) refers to the Company as the legal entity that collects consumers’ personal information and determines the purposes and means of the processing of consumers’ personal information, and that does business in the State of California.
• Company (referred to as “the Company,” “we,” “us,” or “our”) refers to Custom Coatings.
• Consumer for the purposes of the CCPA means a natural person who is a California resident.
• Device means any device that can access the website such as a computer, cellphone, or tablet.
• Personal Data means any information that relates to an identified or identifiable individual.
• Sale for the purposes of the CCPA means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating a consumer’s personal information to another business or third party for monetary or other valuable consideration.
• Service refers to our website and related services, including quote requests and communication.
• Service Provider means any person or company who processes data on behalf of the Company, including third parties used to support, analyze, or improve our services.
• Third Party Social Media Service refers to any website or social network through which a user can log in or create an account to use services.
• Usage Data refers to data collected automatically, either generated by the use of the website or from the website infrastructure itself.
• You means the individual accessing or using the website or services, or the company or other legal entity on behalf of which such individual is accessing or using the website or services.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, state, province, ZIP or postal code, city
• Usage Data

Note about payments: Custom Coatings generally does not collect sensitive financial information through our website. If payment processing is required, it is typically handled through trusted third party providers. We do not store payment card details.

Usage Data

Usage Data is collected automatically when using the website. This may include:

• IP address
• Browser type and version
• Pages visited
• Time and date of your visit
• Time spent on pages
• Device identifiers and diagnostic data

When you access the website by or through a mobile device, we may also collect information such as:

• Mobile device type
• Mobile device unique ID
• IP address of your mobile device
• Mobile operating system
• Mobile browser type
• Device identifiers and diagnostic data

Information from Third Party Social Media Services

If our website allows you to register or log in through a third party social media service, we may collect personal data that is already associated with that account, such as your name and email address. Any such data is handled in a manner consistent with this Privacy Policy.

Use of Your Personal Data

We may use personal data for the following purposes:

• To provide and maintain our services, including monitoring usage
• To respond to quote requests and service inquiries
• To contact you by email, phone call, or SMS regarding your request, scheduling, or service updates
• To provide you with information about services we offer, unless you opt out
• To improve our website, services, marketing, and customer experience
• For security, fraud prevention, and legal compliance

Sharing of Your Personal Data

We may share your personal information in the following situations:

• With Service Providers: We may share information with vendors who help us operate our website, analyze performance, manage communications, or provide advertising and marketing services.
• For business transfers: If we are involved in a merger, sale of assets, or acquisition, your information may be transferred as part of that transaction.
• With Affiliates: We may share information with our affiliates, who are required to follow this Privacy Policy.
• With business partners: We may share information to offer certain services or promotions.
• With your consent: We may disclose your personal information for any other purpose with your consent.

Retention of Your Personal Data

We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, including legal, accounting, or reporting requirements. Usage Data is generally retained for a shorter period unless it is used to improve security or functionality, or we are legally required to retain it longer.

Transfer of Your Personal Data

Your information may be processed at our operating offices and in other locations where service providers are located. This means your information may be transferred to and maintained on computers located outside of your state or country. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Law Enforcement

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

Other Legal Requirements

We may disclose your personal data if we believe it is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public
• Protect against legal liability

Security of Your Personal Data

The security of your personal data is important to us, but no method of transmission over the internet or electronic storage is 100 percent secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

Detailed Information on the Processing of Your Personal Data

Analytics

We may use third party service providers to monitor and analyze the use of our website, such as Google Analytics. For more information, please review Google’s Privacy Policy: Google Privacy Policy.

Advertising

We may use third party service providers to show advertisements, including Google services such as AdSense or remarketing tools. You can learn more and manage ad preferences using Google Ads settings: Google Ads Settings.

Email Marketing

We may contact you with marketing or promotional information. You can opt out at any time by following the unsubscribe instructions in any email we send or by contacting us directly.

Payments

If payment processing is needed, we may use third party payment processors. We do not store or collect your payment card details. Those details are provided directly to the third party processor.

CCPA Privacy (California Residents)

This section applies only to California residents and supplements the information in this Privacy Policy.

Categories of Personal Information Collected

We may collect categories of personal information defined under the CCPA, such as:

• Identifiers (name, email, IP address)
• Customer records information (address, phone number)
• Commercial information (service requests)
• Internet activity (interactions with our website)

We do not knowingly collect personal information from minors under 16 years of age.

Your Rights Under the CCPA

If you are a California resident, you may have the right to:

• Request disclosure of the personal information we collect and how we use it
• Request deletion of your personal information, subject to exceptions
• Opt out of the sale of personal information, if applicable
• Not be discriminated against for exercising your rights

Exercising Your CCPA Rights

To request information or deletion, contact us at:

• Email: info@capecodcoatings.com

Children’s Privacy

Our website does not address anyone under the age of 13. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

Links to Other Websites

Our website may contain links to other websites not operated by us. We strongly encourage you to review the privacy policy of every site you visit. We are not responsible for the content, privacy policies, or practices of third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page and update the “Last updated” date. You should review this Privacy Policy periodically for changes.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: info@capecodcoatings.com

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